Refund & Cancellation Policy
Credit packs
- Packs are one-time purchases. There is nothing recurring to cancel.
- 14-day refund on unused credits. Within 14 days of purchase, email us from your sign-in address and we will refund the purchase in full if none of the pack's credits were used, or pro rata for the unused portion otherwise.
- A refund removes the refunded credits from your balance. If your balance is lower than the refunded credits (because they were spent), the balance is set to zero and API keys on the account may be revoked.
- After 14 days, credits are non-refundable. They never expire, so they remain usable.
Subscriptions (Student and Pro)
- Cancel any time, online. Plans → Manage billing opens a Stripe-hosted page where you can cancel in a few clicks; no email needed.
- Cancelling stops the next renewal. You keep the plan until the end of the period you have paid for, then the account returns to the free plan. No further charges are made.
- Upgrading from Student to Pro charges the prorated difference immediately. Downgrading from Pro to Student takes effect at the next renewal.
Pay as you go (API)
- There is no base fee and nothing is charged at sign-up. Each monthly invoice covers calls already delivered in the previous period; delivered usage is not refundable.
- You control exposure with the monthly spending cap in Developers → Billing (default $25). If you believe usage was billed for calls that returned nothing usable, tell us the approximate time and your key prefix and we will credit them back, as for any outage.
- Cancel any time from Plans → Manage billing; usage up to cancellation is invoiced once and no further charges are made.
- The free verification trial (25 references a day) involves no payment.
Disputes
Please contact us before opening a card dispute; we resolve refund requests within five business days. A chargeback is treated like a refund: the pack's credits are removed.
Purchases sold through Link
If your checkout page or receipt says the purchase was sold through Link, Link (a Stripe service) is the seller of record. Link adds any applicable sales tax, VAT or GST at checkout, sends your receipt, and may show the price in your local currency. Everything above still applies, and you may also ask Link support for a refund; Link may issue refunds within 60 days of purchase in some cases and handles card disputes on these purchases. Either way, a refund or chargeback removes the pack's credits as described above.
Outages
You are never charged for a failed call, and calls where fewer than about half of the eligible sources answered are free. If you believe you were charged for calls that returned nothing usable, tell us the approximate time and your key prefix and we will credit them back.
How to request a refund
Email the address on the contact page from the Google address you signed in with, with the Stripe receipt number or the purchase date.